What should I do first if I have water damage in my home or business?
First, ensure your safety and turn off the main water supply if the leak is active. Avoid walking through standing water, as it may contain contaminants. Then, contact Clean USA Water & Fire immediately to begin the restoration process.
How quickly can Clean USA respond to my water damage emergency?
We understand that time is crucial in water damage situations. Our team is available 24/7 for emergencies and strives to respond within 1 hour to assess the damage and begin the restoration process.
How long does the water damage restoration process take?
The timeline depends on the extent and severity of the water damage. Typically, minor water damage can take a few days to dry, while extensive damage may require several weeks to fully restore. Our team will provide an estimated timeline after the initial assessment.
Will my property be restored to its original condition?
Our goal is to restore your property as close to its original condition as possible. We use state-of-the-art equipment and techniques to remove water, dry, clean, and restore damaged areas.
What categories of water damage do you handle?
We handle all three categories of water damage:
Category 1: Clean water from sources like broken pipes or leaky faucets.
Category 2: Grey water, which may have contaminants from appliances, washing machines, etc.
Category 3: Black water, containing sewage or harmful bacteria, requiring specialized handling.
Will my insurance cover the water damage restoration?
Many insurance policies cover water damage, but coverage can vary. We can work directly with your insurance company to ensure a smooth claims process. Contact your provider to confirm your specific coverage details.
How much will the restoration process cost?
Costs depend on the extent of the damage, the required restoration work, and other factors. After our assessment, we provide a detailed estimate and work closely with your insurance to align on coverage.
Do I need to move out during the restoration process?
For severe water damage, relocation may be necessary to ensure your safety and comfort. We’ll advise you based on the assessment, and we aim to minimize any disruption to your daily life.
Can I clean up the water myself?
For minor spills, you can use towels or a wet-dry vacuum to remove water. However, for significant water damage, it’s essential to call professionals like Clean USA Water & Fire, as improper cleanup can lead to mold growth and further damage.
Will my home be at risk for mold growth after water damage?
Mold can begin to grow within 24-48 hours in moist environments. Our team takes preventative steps to dry and dehumidify the affected areas, reducing the risk of mold.
What equipment does Clean USA use for water damage restoration?
We use commercial-grade air movers, dehumidifiers, and water extraction equipment to remove moisture quickly. For contaminated water, we use advanced disinfection and cleaning solutions.
Can I stay in my home during the drying process?
In most cases, yes. Our equipment is safe for residential use, although it can be noisy and produce warm air. We’ll keep you informed if we foresee any potential issues during the restoration process.
How can I prevent future water damage?
Regularly check your plumbing and appliances for leaks, ensure proper drainage around your property, and consider installing a water leak detection system. We offer guidance and resources to help you take preventive measures.
Does Clean USA offer any guarantees on your services?
Yes, we stand by the quality of our work and offer a satisfaction guarantee. If you’re not fully satisfied with any aspect of our service, we’ll work to address your concerns promptly.
Who should I contact if I have additional questions?
Feel free to call Clean USA Water & Fire at any time. Our team is here to support you and provide clarity on any part of the process.
Should I call Clean USA or my insurance company first?
Call Clean USA First: We recommend reaching out to Clean USA before contacting your insurance provider. Our team will help you determine if filing a claim is worthwhile, helping you make an informed decision and potentially avoiding unnecessary premium increases.
How does Clean USA help with the insurance claim process?
Full Support from Start to Finish: Clean USA provides complete assistance, from initial documentation to final billing. We coordinate with your insurance adjuster, making sure everything is documented and helping you get the maximum coverage for your restoration needs.
Do I need to get a claim approved before Clean USA starts working?
No, Immediate Action Prevents Further Damage: Often, it’s essential to start mitigation work immediately to prevent further damage. Insurance companies understand this urgency, and Clean USA will document all work thoroughly to support your claim.
What documentation does Clean USA provide for my claim?
Comprehensive Documentation: We take detailed photos, videos, and notes of all damage and restoration work. Using insurance-approved estimating software, we prepare a thorough report, ensuring your insurance adjuster has all the information needed.
Can Clean USA help me understand what’s covered in my insurance policy?
Guidance on Coverage: While coverage varies by policy, our experienced team can help review typical water damage inclusions. We recommend confirming specific policy details with your insurance provider.
How does Clean USA ensure my insurance covers the necessary repairs?
Advocating for Your Needs: Our project managers work directly with your insurance adjuster, advocating for all essential repairs and restoration work. Our detailed documentation and experience in claims help align on full coverage.
How will I know if my insurance will cover everything Clean USA suggests?
Open Communication and Transparency: We’ll keep you informed about which work is covered by your policy and any potential out-of-pocket costs. If there are discrepancies, we’ll help you get the best possible coverage.
What happens if my insurance company doesn’t cover the full cost?
Flexible Payment Options: If some repairs aren’t fully covered, Clean USA will review payment options with you. We offer flexible arrangements to make the restoration process manageable.
Will I be required to pay upfront, or does Clean USA bill the insurance company directly?
Direct Billing with Your Insurance: In most cases, Clean USA bills your insurance company directly. Any deductibles or non-covered costs will be discussed upfront, so you’ll know exactly what to expect.
How long does the claims process typically take?
It Varies by Claim: The timeline depends on factors like the insurance company, claim complexity, and documentation needs. Clean USA works efficiently to provide all necessary information and help expedite the process.
Will my insurance premium go up if I file a claim?
Consult with Your Insurance Provider: While filing a claim may impact premiums, it varies by provider and policy. Most homeowners’ policies cover unexpected damage like water damage. We recommend discussing this with your agent if you’re concerned.
How does Clean USA’s estimating process align with insurance requirements?
Industry-Standard Software and Accuracy: Clean USA uses the same estimating software many insurers use, ensuring transparency and alignment. Our estimates are accurate, detailed, and designed to fit within insurance guidelines.
Can I use Clean USA even if my insurance recommends another vendor?
Yes, You Have the Right to Choose: It’s your right to choose Clean USA or any restoration provider, regardless of your insurance company’s recommendations. We’ll handle all communication with your insurer to make it a seamless experience.
Who should I contact if I have questions during the insurance claim process?
Clean USA’s Team Is Here for You: We’re available to answer any questions you may have throughout the process. Your dedicated project manager will be your main point of contact, ensuring you stay informed and confident every step of the way.
Why would I choose Clean USA instead of my insurance company’s recommended vendor?
Your Choice, Your Control: By choosing Clean USA, you retain control over who is working on your property. Our focus is on providing top-quality service to meet your needs, without potential conflicts of interest that may arise with vendors selected by insurance companies.
Are you certified to handle my type of water damage?
Yes, Fully Certified & Experienced: Clean USA’s technicians are certified and highly trained in water and fire restoration, ensuring that every project meets the highest industry standards. This often exceeds the requirements insurance-recommended vendors may follow.
Will choosing Clean USA affect my insurance claim?
Absolutely Not: You have the legal right to choose your restoration company, and this will not impact your claim’s validity. We work directly with insurance adjusters to streamline communication, ensure proper documentation, and expedite your claim process.
How does Clean USA’s process differ from other vendors?
Personalized Service & Rapid Response: Clean USA prioritizes fast, personalized responses tailored to each customer. We assign dedicated project managers to oversee each job, ensuring you receive clear, consistent communication and updates throughout the restoration process.
What if my insurance company pushes back on using Clean USA?
We’re Here to Support You: Insurance companies might encourage you to use their preferred vendors, but Clean USA has extensive experience working with various insurers. We’ll handle the communication to ensure you receive the full coverage you’re entitled to.
Will Clean USA match the pricing of my insurance’s preferred vendor?
Competitive and Transparent Pricing: Clean USA offers competitive pricing aligned with industry standards and the scope of work required. We use insurance-approved estimating software to ensure transparency and accuracy, so you’ll always know what to expect.
Does Clean USA offer any guarantees on your services?
100% Satisfaction Guarantee: Clean USA stands behind its work with a satisfaction guarantee, focusing solely on meeting your needs rather than insurance company interests. We’re dedicated to doing the job right the first time.
Will Clean USA work directly with my insurance company?
Yes, Full Claims Support: We’re highly experienced in insurance claims management and will work closely with your insurer on your behalf. This includes everything from documentation to direct communication with adjusters to ensure a smooth claims process.
How does Clean USA ensure my property is fully restored?
Detailed, High-Quality Workmanship: Unlike some preferred vendors who may be incentivized to reduce costs, Clean USA is committed to restoring your property completely and thoroughly. We focus on lasting repairs, using high-quality materials and equipment.
Does Clean USA provide additional services or benefits beyond what insurance vendors offer?
Value-Added Services & Customer Care: Clean USA’s team doesn’t just perform restoration—we offer preventive advice and after-care, ensuring your property is safe and protected from future damage. Our mission is to turn a chaotic situation into calm with memorable, reliable service.
Why should I trust Clean USA with my restoration project?
Trusted Local Expertise: As a local business deeply rooted in the community, Clean USA has a reputation for excellence, integrity, and outstanding service. We are not just another vendor; we are a trusted partner dedicated to restoring and protecting your property.
Can Clean USA help if I’ve already started a claim with an insurance-recommended vendor?
Flexible Options for Every Situation: Yes, you can switch to Clean USA at any point in the process. Contact us, and we’ll help you navigate the transition to ensure there are no disruptions to your claim or restoration.
What should I consider when deciding between Clean USA and an insurance vendor?
Independence & Accountability: Choosing Clean USA ensures that your interests are the top priority. We’re accountable to you alone, not to an insurance company, which means we’re focused on delivering the best possible outcome for your property and peace of mind.
Can I add additional cleaning services like area/oriental rugs, furniture, or tile & grout cleaning once the technician arrives?
Yes. Ask your technician about discounts on additional services while in your home. In most cases, additional services, such as oriental rug cleaning, upholstery cleaning services, and others, can be performed the same day.
How long will my carpet take to dry?
This depends on the cleaning system used, humidity, and temperature of the home, the density of the fiber and how soiled the carpet is. To speed drying: use fans, open windows (rooms cleaned) 1-3 inches, turn on heater (70-72 degrees), and warmer days leave air conditioner on. Clean USA offers hot water extraction with quick dry times. Your carpeting should be dry in 12 hours or less, which is superior to what many other carpet cleaning companies can offer.
Can I walk on the carpet after cleaning?
Yes, we recommend using a clean pair of socks or house shoes. Remember to use extreme caution when walking from damp carpet to any hard surface. Hard surface floors will be slippery.
What is the “Always Clean” Program?
You get every other carpet cleaning for FREE. We ask you to do two things. 1) Clean and protect a minimum of 500 sq.ft. 2) Clean and protect the same areas in six months or sooner. That’s it. Ask your technician for more details.
Do you move furniture as a part of the carpet cleaning service?
Yes, but please remove all small items of furniture, lamps, and any other valuable items away from the area(s) to be cleaned and please remove the drawers or heavy contents from and on top of dressers or night stands to be moved during cleaning prior to our arrival. We DO NOT move breakables; such as, electronics, hutches, pianos, desks or anything that may cause us to accidentally break something if moved.
What do you mean “Spot and Spill Insurance”?
If you spill something, and are unable to remove it with the FREE Clean USA Spot Out we leave for you, we will return and clean it up at no charge. The carpets have to be treated with Premium Carpet Protectant in order for this warranty to be in effect. Additionally, if the accident is from your pet, odor treatment will NOT be covered.
Do you clean furniture?
Yes. We are professional upholstery cleaners. Ask your technician about special discounts if you add a sofa, love-seat, ottoman, or two chairs at time of cleaning. We are the top upholstery cleaners in Sycamore and beyond.
Can you remove pet odor and stains?
In some cases the stain may be permanent, but we can take care of the odor. This will be an additional charge.
Do I need to be home during the cleaning process?
No. You are welcomed to leave after the paper work has been signed and we are paid. Our carpet cleaning technicians are uniformed, have passed background checks, are bonded and insured and are employees of Clean USA. We do insist that there be someone 18 years or older to let us in.
How long does the carpet cleaning process take?
Our average appointment lasts 2 hours but can vary slightly depending upon the amount of soil, how much furniture needs to be moved, specialty spotting procedures, and setup time. Ask your technician for more information.
Do you pre-spot?
All pre-spotting, pre-spraying, pre-conditioning of all traffic areas and spots is included with the price of your cleaning.
What do I do if I need to reschedule my cleaning appointment?
Please give us 24 hours notice. A $75.00 cancellation fee applies if 24 hours notice is not given. You can schedule an appointment as far in advance as you would like.
